OUR COMMITMENT TO YOU

Because we want you to be our customer for life

  • Shipping
  • Returns
  • Privacy Policy
  • Social Media Policy 

At The Winding Stairs, we take great pride in the creation of our exclusive products and we want your shopping experience to reflect our commitment to quality. We want you to be equally as proud to become a part of our growing family of collectors. Here is what we propose to make that desire a reality.


Shipping
FREE SHIPPING on orders over $100.00

When you place an online order of $100.00 or more, through TheWindingStairs.com, we will gladly pay for domestic shipping to any address in the United States. We ship smaller orders through the United States Postal Service using their Priority Mail Service and larger packages with UPS. We make every effort to ensure that your order is shipped within 48 of placing the order to make sure you receive it within 5-7 business days.

 
With more than a decade of experience packaging and shipping fine art around the world, we take great care in making sure that you receive your products promptly and securely.
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satisfactionguaranteetransw.pngSatisfaction 100% Guaranteed
We want to forge lasting relationships with our collectors and want to make sure you are 100% satisfied with your purchase. Therefore, If for any reason you are not satisfied with your product, we will gladly give you options to ensure that you are happy with your purchase and our service. Within 30 days of your date of purchase, you may choose one of the following options:
  1. Money Back Guarantee:A refund of your purchase price upon the return of the product. This refund will be in the form of a refund to the original payment method used. e.g. credit card refund or PayPal transaction refund.  
  2. Store Credit: As soon as we receive the returned merchandise, you may choose store credit equal to the retail amount paid for the products.
If returning your items after 30 days, only option #2) Store Credit will apply. We ask that if you have to return your products, please keep them in their original packaging and let us know why you desire to return it. If store credit option is selected, Shipping of the new merchandise is on us.Please let us know if there is any other way in which we can make your shopping experience more enjoyable. We thank you for your patronage and look forward to serving you.
 
We may update our Privacy Policy from time to time and we will make that information available to you through this page.
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The Winding Stairs Privacy Policy

Because we want to add value to your life, not subtract from it.

At The Winding Stairs, we value and respect your privacy and we want to ensure that you, as our friend and customer,  are aware of what kind of information we collect, in which manner and for what purpose.

We Respect Your Privacy

How we collect information

We will only gather information which you voluntarily provide to us through email, comments or through any contact forms available within The Winding Stairs. We will not share this information with any other parties and will always use it responsibly.

Absolutely No Spam!

Occasional ContactHow we use collected InformationWe will use the collected information to contact you for the reason you contacted us and if you have opted in to receive updates from our page, we will contact you periodically with pertinent information.

We are committed to providing value to our community and to preserving the trust you have placed in us; Therefore, we will not fill your inbox with meaningless messages, nor will we contact you with any high-pressure sales tactics. We will make an effort to share updates with you, which we think you may enjoy and benefit from.   


Our Social Media Responsibility

How we deal with Social Media Interactions

Social media sites like Facebook or Twitter allow us to stay in close contact with our friends and customers in a way never before possible. It allows us to know more about our customers for the purpose of providing what they need. It helps us know if what we share is relevant and helpful to your life and growth. Social Media interactions let us know if we are doing a good job or not. We may collect publicly shared comments through our social media sites for promotional purposes, but will respect your privacy by not sharing your identity in our promotions. We want to use social media as a tool for staying in touch with you, in a comfortable and casual way.

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Your Access To Your Information

It’s your Information, You are in control

If for whatever reason, you choose not to stay in touch with us, we will respect that decision. We will work very hard to make sure you stay in touch, but it is ultimately up to you. We will make opt-out requests options easily available and remove your information from our contact lists if you so choose. If you no longer want to receive valuable updates on our products, education, and content, simply email us or fill out the contact us form with the word “REMOVE” in it.

Updates

We may update our Privacy Policy from time to time and we will make that information available to you through this page.