OUR COMMITMENT TO YOU

Because we want you to be our customer for life

  • Shipping
  • Returns
  • Privacy Policy
  • Social Media Policy 

At The Winding Stairs, we take great pride in the creation of our exclusive products and we want your shopping experience to reflect our commitment to quality. We want you to be equally as proud to become a part of our growing family of collectors. Here is what we propose to make that desire a reality.

Shipping & Handling

When you place an online order through TheWindingStairs.com, we ship them using the United States Postal Service Priority Mail. We know you are excited to receive your products, so we do everything possible to get it packaged and shipped within 2 business days. However, some specially ordered items and items that ship from one of our partner’s warehouses may take a little longer. Here are some examples of what our regular delivery time frames look like: 

Art: 5-10 Business Days
Apparel: 7-10 Business Days
Custom Aprons:
4-6 Weeks (Like any bespoke item, the craftsmanship of these items takes time)
Jewelry: 2-6 Weeks (Please note that some jewelry items ship from our International Distribution Center)

With more than a decade of experience packaging and shipping fine art around the world, we take great care in making sure that you receive your products promptly and securely.

Returns or Exchanges
We take great pride in only offering products that we would be proud of using and displaying ourselves. Therefore, the only reason for which we would offer a return or exchange is if you receive an incorrect item or for unacceptable defects in manufacturing. When ordering apparel or jewelry, please read the description carefully and select your desired size based on our recommendations. 
Apparel
Some of the modern T-shirts and sweaters that we use in the manufacture of our clothing line, may be slightly fitted with shorter sleeves, which is a more trendy look. If you prefer to have a looser fitting garment, please order one size larger. We try to be clear and forthcoming in the product description to avoid any confusion. Please note that we do not accept returns or exchanges for apparel that is perceived to be too fitted. However, if we make a mistake and ship you a different size than what you order, please send us an email with a photo of the apparel (with incorrect size visible) and we will be happy to reply with further instructions. 
We may update our Privacy Policy from time to time and we will make that information available to you through this page.

The Winding Stairs Privacy Policy

Because we want to add value to your life, not subtract from it.

At The Winding Stairs, we value and respect your privacy and we want to ensure that you, as our friend and customer,  are aware of what kind of information we collect, in which manner and for what purpose.

We Respect Your Privacy

How we collect information

We will only gather information which you voluntarily provide to us through email, comments or through any contact forms available within The Winding Stairs. We will not share this information with any other parties and will always use it responsibly.

Absolutely No Spam!

Occasional ContactHow we use collected InformationWe will use the collected information to contact you for the reason you contacted us and if you have opted in to receive updates from our page, we will contact you periodically with pertinent information.

We are committed to providing value to our community and to preserving the trust you have placed in us; Therefore, we will not fill your inbox with meaningless messages, nor will we contact you with any high-pressure sales tactics. We will make an effort to share updates with you, which we think you may enjoy and benefit from.   


Our Social Media Responsibility

How we deal with Social Media Interactions

Social media sites like Facebook or Twitter allow us to stay in close contact with our friends and customers in a way never before possible. It allows us to know more about our customers for the purpose of providing what they need. It helps us know if what we share is relevant and helpful to your life and growth. Social Media interactions let us know if we are doing a good job or not. We may collect publicly shared comments through our social media sites for promotional purposes, but will respect your privacy by not sharing your identity in our promotions. We want to use social media as a tool for staying in touch with you, in a comfortable and casual way.

Your Access To Your Information

It’s your Information, You are in control

If for whatever reason, you choose not to stay in touch with us, we will respect that decision. We will work very hard to make sure you stay in touch, but it is ultimately up to you. We will make opt-out requests options easily available and remove your information from our contact lists if you so choose. If you no longer want to receive valuable updates on our products, education, and content, simply email us or fill out the contact us form with the word “REMOVE” in it.

Updates

We may update our Privacy Policy from time to time and we will make that information available to you through this page.